Sales & Service Hiring for Mr. Bedmed

Mr. Bedmed is a medical equipment company based in Garland, Texas. It supplies hospital beds, stretchers, parts and accessories to hospitals, emergency departments, surgery centers and EMS providers, with sales, rentals and service. Mr. Bedmed is a sister company of Vortexian Tech.

The company needed to build three customer-facing teams at the same time: technicians for installation and service, a sales team for healthcare buyers, and call support staff for customer calls.

Roles Mr. Bedmed Needed to Fill

The roles included:

• Technicians: technicians to support the installation and service of hospital beds and stretchers

• Sales team: sales staff to handle inquiries from healthcare facilities and follow up on quotes

• Call support: call support staff to answer customer calls, order questions and service requests

Why This Hiring Was Difficult

Each team needed a different profile. Technicians had to be comfortable with hospital equipment and with working inside healthcare facilities. Sales staff needed to understand how hospitals, surgery centers and EMS providers buy equipment, and call support staff needed clear spoken communication and patience with detailed product and order questions. All three teams speak directly to customers, so every hire had an immediate effect on how the business was seen.

Vortexian Tech ran the hiring as one recruitment project, with a single point of contact for Mr. Bedmed from the first role brief to the last onboarding.

How We Ran the Hiring

1. Role briefs. We agreed the skills, experience level, working hours and responsibilities for the technician, sales and call support roles with the Mr. Bedmed team.

2. Parallel sourcing. We searched for all three teams at the same time, so no role had to wait for another to be filled.

3. Screening and skills checks. We interviewed applicants and checked their experience and practical skills against each role, so the client only met candidates who were ready for the job.

4. Client interviews. Mr. Bedmed interviewed each shortlist and made every final hiring decision.

5. Onboarding. We coordinated offers, joining dates and onboarding so each new hire could start work in the client's own tools and processes.

The Result

Mr. Bedmed filled its technician, sales and call support roles through one hiring partner instead of running three separate recruitment drives. Its managers could stay focused on customers while Vortexian Tech handled sourcing, screening and onboarding.

You can also read our case studies for Mr. Biomed Tech Services and Meta IT Services. Hiring for your own business? Explore our staffing solutions or contact us for a free consultation.