Accounting, Support & B2B Hiring for HRMD Solutions

HRMD Solutions is a human resources company. In 2023 it needed to strengthen three parts of its business at once: its finances, its customer service and its B2B sales. It asked Vortexian Tech to find, screen and help onboard the right people.

Roles HRMD Solutions Needed to Fill

• Accountant: to manage bookkeeping, invoicing, reconciliations and financial records

• Customer service: to answer client calls and emails, solve issues and keep clients updated

• B2B sales: to find and contact business clients, follow up on leads and build new partnerships

Why This Hiring Was Difficult

The three roles needed very different people. The accountant had to be accurate and trusted with financial data, customer service staff needed patience and clear communication, and B2B sales staff needed confidence and persistence with business buyers. Each role needed its own screening, and all three had to be filled without slowing down the client's day-to-day work.

Vortexian Tech ran the accounting, customer service and B2B sales hiring as one recruitment project, with a single point of contact for HRMD Solutions from the first role brief to the last onboarding.

How We Ran the Hiring

1. Role briefs. We agreed the skills, experience level, working hours and responsibilities for each position with HRMD Solutions. Each role had its own screening: accuracy and accounting knowledge for the accountant, communication for customer service, and sales experience for the B2B role.

2. Parallel sourcing. We searched for every role at the same time, so no position had to wait for another to be filled.

3. Screening and checks. We interviewed applicants and checked their experience, skills and references against each role, so the client only met candidates who were ready for the job.

4. Client interviews. The client interviewed each shortlist and made every final hiring decision.

5. Onboarding. We coordinated offers, start dates and onboarding so each new hire could begin work in the client's own systems and processes.

The Result

HRMD Solutions filled its accountant, customer service and B2B sales roles through one hiring partner, instead of running three separate searches. Its leadership could stay focused on clients while Vortexian Tech handled sourcing, screening and onboarding.

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